Privacy Policy

Our commitment

SLG Lawyers (Saleem Legal Group Professional Corporation) respects your privacy. As lawyers licensed by the Law Society of Ontario, we owe our clients a professional duty to hold their information in strict confidence. We also follow Canada's federal private-sector privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), and its ten fair information principles.

This policy explains what personal information we collect, why, how we use and protect it, and the choices and rights you have. It applies to information we collect through this website, by phone, WhatsApp, email and text, and in person at our office.

Accountability and our Privacy Officer

SLG Lawyers is responsible for the personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with this policy and applicable privacy law. Our lawyers and staff are trained on their confidentiality and privacy obligations.

You can contact our Privacy Officer at info@slglawgroup.ca (subject line: "Privacy"), by phone at (647) 657-4400, or by mail at Unit 5, 362 Kingston Road West, Ajax, ON L1T 3A4.

What personal information we collect

We collect only what we need for the purposes described below. Depending on how you deal with us, this may include:

• Contact and identity details: name, phone number, email, address and preferred contact method.
• Identification documents: government-issued identification and related details, which the Law Society of Ontario requires lawyers to obtain to identify and verify clients (By-Law 7.1).
• Information about your legal matter: for example family and financial disclosure, information about children, accident and insurance details, medical and employment records for injury claims, immigration history, and property and mortgage information.
• Information about other people: names of opposing or related parties, which we need for conflict checks and to provide legal services.
• Payment and billing information: retainer, trust and billing records, and Legal Aid Ontario certificate details.
• Website information: information you submit through our forms, and technical information about your visit (see Website, cookies and analytics below).
• Job applicants: information you provide when applying to work with us.

How we collect it

We collect most information directly from you. With your authorization, or where the law permits, we also collect information from others involved in your matter, such as insurers, health care providers, employers, courts and tribunals, opposing parties and their lawyers, government bodies, Legal Aid Ontario and people who refer you to us. Our website collects some technical information automatically.

Why we use it

We use personal information to:

• respond to your inquiry and book a consultation;
• run conflict checks before we discuss or accept a matter;
• identify and verify clients as the Law Society of Ontario requires;
• provide legal and notary services, including advising, negotiating, preparing documents and representing you;
• bill for our services and manage trust accounts;
• meet our legal, regulatory, insurance and professional obligations, including to the Law Society of Ontario and LawPRO;
• keep our records accurate and secure; and
• understand how our website is used so we can improve it.

We do not use your information for a new purpose without telling you and, where required, asking for your consent.

Consent

We obtain your consent before or when we collect your information. Consent may be express, for example when you sign a retainer or tick the consent boxes on our consultation form, or implied, for example when you give us information so that we can respond to you. You may withdraw consent at any time by contacting our Privacy Officer, subject to legal and contractual limits. If you withdraw consent, we may not be able to continue providing legal services. Privacy law allows us to collect, use or disclose information without consent in limited cases, such as when required by law or by a court.

Confidentiality and solicitor-client privilege

Communications with our lawyers for the purpose of obtaining legal advice are confidential and may be protected by solicitor-client privilege. We will not disclose your confidential information except with your authorization, as needed to carry out your instructions, or as required or permitted by law and the Law Society of Ontario's Rules of Professional Conduct.

Sending us a website form, email or message does not create a lawyer–client relationship. Until we have confirmed that we can act for you, please do not send confidential details.

When we share information

We do not sell, rent or trade personal information. We share it only as needed to provide our services or as required by law, for example with:

• courts, tribunals and their staff;
• opposing parties and their lawyers, mediators and arbitrators;
• experts, assessors, investigators, process servers, court reporters and translators we retain for your matter;
• insurers, financial institutions, title insurers and land registry systems;
• government bodies such as Immigration, Refugees and Citizenship Canada, and Legal Aid Ontario;
• the Law Society of Ontario and LawPRO, for regulatory and insurance purposes; and
• service providers who support our practice (see below), under confidentiality obligations.

Service providers and storage outside Canada

We use trusted service providers for website hosting and forms, email, document storage, practice management and billing, messaging and website analytics. These include Netlify (website hosting and form submissions), Google (Google Analytics, Google Tag Manager and email), Microsoft 365 (email and documents), MyCase (practice management and billing) and WhatsApp (messaging). Some of these providers store or process information outside Canada, including in the United States, where it may be accessible to courts and authorities under local law. We choose providers that protect information with appropriate security and contractual safeguards.

Website, cookies and analytics

When you visit this website, we and our analytics providers automatically collect technical information such as your browser and device type, the pages you view, the site that referred you, and general location derived from your connection. We use Google Analytics and Google Tag Manager, which use cookies and similar technologies, to measure website traffic and the number of consultation requests we receive. We do not use this information to identify you personally.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on. The website will still work if you do.

Information you submit through our consultation and intake forms is delivered to our team through our hosting provider. Email, text and WhatsApp are convenient but not completely secure; tell us if you prefer another way to communicate.

Our website links to other sites, such as the Law Society of Ontario and Legal Aid Ontario. Their privacy practices are their own.

Electronic messages

We send newsletters or promotional messages only with your consent, as required by Canada's anti-spam legislation. Every such message includes a way to unsubscribe. Messages about your file are not marketing and continue while we act for you.

How long we keep information

We keep personal information only as long as needed for the purposes it was collected for, or as required by law. Client files are kept for the periods required by the Law Society of Ontario, including the financial record-keeping rules in By-Law 9, and for as long as needed to address possible claims under Ontario limitation periods. Information from inquiries that do not become files is kept only as long as needed for conflict checking and our records. When information is no longer needed, we destroy it securely or make it anonymous.

How we protect information

We protect personal information with safeguards suited to its sensitivity, including restricted physical access to our office and files, password-protected and access-controlled systems, encryption where available, confidentiality obligations for our lawyers, staff and service providers, and secure destruction of records we no longer need.

Accuracy

We try to keep the information we hold accurate and complete. Please let us know if your contact or other details change.

Your rights: access and correction

You may ask to see the personal information we hold about you, learn how it has been used and disclosed, and ask us to correct it. Send your request in writing to our Privacy Officer. We will respond within 30 days, or tell you if we need more time as the law allows. We may need to verify your identity first.

In some cases we may refuse access, for example where information is protected by solicitor-client privilege, would reveal personal information about another person, or is otherwise exempt by law. If so, we will explain why in writing and tell you your options.

Questions and complaints

If you have a question or concern about how we handle personal information, please contact our Privacy Officer first so we can try to resolve it. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376. Concerns about a lawyer's professional conduct can be raised with the Law Society of Ontario at lso.ca.

Changes to this policy

We may update this policy from time to time. The current version is always posted on this page with its effective date. This version is effective 6 November 2026.